@mail - next level customer contact center

Serenata @mail can send brochure quality, professional looking HTML emails, faxes and SMS messages for all major PMS, CRS, Sales & Catering and SPA systems.

@mail enables hoteliers to handle the entire customer communication straight out of the CRS, PMS or sales & catering and SPA system by using a variety of professional (HTML) email templates. It significantly reduces cost for fax and/or mail services.
@mail publishes anything from reservation confirmations, upgrade offers, waitlist, cancellations, last minute specials, birthday emails, thank you notes, mailings, guest-surveys, pre-arrival promotions to upsell your in-house services (restaurant, spa, room upgrade, etc.).
@mail eliminates the need to contract expensive marketing companies to create professional looking mailings or marketing campaigns.
@mail is system-generic. It works with all major PMS, S&C, CRS and SPA systems. This includes Micros-Fidelio v6, v7, v8 and Opera PMS, Micros-Fidelio Sales & Catering, the SoftBrands PMS Suite, including epitome.NET and epitome for Windows Medallion, PORTfolio, LANmark, and IGS, Newmarket’s Delphi Sales System, Amadeus Hospitality Front Office System, Brilliant, Protel, Springer-Miller, and Trust, Voyager CRS and others.
@mail also allows you to send faxes and SMS messages straight out of your front office and sales & catering system without the need to buy costly third-party software (such as e.g. Tobit Faxware).
@mail enables you to address your guests in their own language (including Arabic, Chinese, Japanese, etc)

What is your ROI?

@mail will substantially reduce the marketing and reservation cost (e.g. for mail, postage, fax, brochures, etc.)
@mail will help you to upsell and promote in-house services, thus creating additional revenue streams.
@mail will significantly improve your customer communication and loyalty.
@mail typically pays for itself in two month.
No interfaces are required for the PMS, CRS, SPA or Sales & Catering systems.
No need to share sensitive guest data with external providers.

Blue chip customers around the globe have been working with Serenata @mail for years.