NetHotel Guest Surveys
With the new Guest Survey Management, Serenata offers a survey service, which uses the Open Source product LimeSurveyTM. With this tool, you can carry out online surveys and customer satisfaction questionnaires to measure the views and desires of your guests in a targeted fashion.
Guest surveys are not only an ideal addition to Serenata NetHotel CRM, they can also be used with Serenata @mail.
The guest questionnaires can be customized to the individual requirements and corporate identity of the hotel/hotel group; the surveys are easily integrated into the daily operation. For instance, you can provide access to the survey directly from the personalized post-stay email to the guest. The guest thus can immediately voice his or her opinion about the stay.
Particular benefit: the available profile data is carried over to the survey, which means that the customer does not have to type in redundant information and thus can quickly fill in the questionnaire. Returned online surveys are stored in a database and can be analyzed directly.
By integrating surveys into your operation, you provide guests with the possibility to enter into a direct dialog with you (and not through the Internet, via social media sites.) In case of complaints, you can react immediately and take countermeasures and thus optimize customer satisfaction and hence also customer loyalty.
Key features include:
- Full guest feedback and survey solution
- Hosted web-based platform
- Real-time results
- Summary, reporting and analysis capabilities
- Fully integrated with Serenata @mail and NetHotel CRM
- Supports 30+ languages
- Extended import and export function (Text, CSV, MS Excel, PDF, SPSS, R, queXML)
