Using a CRM platform with up-selling capabilities through confirmation, pre-stay, post-stay, and ongoing retention emails, Althoff is able to provide their highly regarded customer service at all communication points with the consumer.
Increase direct bookings
Reduce distribution costs
Boost Guest Loyalty
Improve cross-usage rate
Delivering an integrated and seamless solution that ties together all touchpoints of the guest journey into one central experience platform. Allowing for automated and personalized, one-to-one communications.
“Serenata delivers an integrated and seamless solution that ties together all touch points of the guest journey into one central guest experience platform.”
- Martin Stockburger, Vice President, Sales & Marketing