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Word of mouth remains one of our most enduring means of forming new bonds. Read CRM testimonials from hospitality industry clients both past and present, and gain a sense of how we've used our technological expertise and strong partnerships to create meaningful work.
“Serenata CRM Suite allows our hotels to further enhance each guest’s experience, and assists our staff to deliver a personalized experience that continually raises the bar on the five-star luxury travel experience worldwide.”
— VP Marketing at Trump Hotel Collection
“In today's IT world we are still struggling with the lack of interoperability between our core system suppliers which prevents hotel chains across the world to fully leverage their brand power. With Serenata CRM Suite we have bridged this gap in our customer value chain, in order to maximize our profits and drive new revenue streams.”
— Andreas Krökel | COO at Lindner Hotels
“It is vital for us to manage the expectations of our customers and provide them with innovative and individual services in a manner which makes them loyal.”
— Thomas Althoff | CEO Althoff Hotels
"Serenata @mail rocks! This state-of-the-art guest communication platform seamlessly integrates with our daily workflows. It allows us to send personalized transactional emails during the guest journey and is fully in line with our goal to inspire our guests during every single stay."
— Alexander Schuster | Quality Manager & Digital Marketing Manager 25hours
"The concept of "me and all" is very much focused on generation Y and Z. We need to reach this particular target group with a different marketing approach and therefore rely on a solid CRM system, which is provided to us for decades now by Serenata."
— Otto Lindner | CEO Lindner Hotels AG | Watch the video
"Serenata did a great job and the implementation was a huge success. Thanks to our beautiful templates, we now promote our events, our restaurants and our whole resort. It’s a real pleasure working with such a nice product and above all with such a dynamic and reactive team!"
— Agnès Broussaud | Quality Manager & Customer Service Projects SBM