Guest Communication Manager
The Customer Journey, Made Personal
The Guest Communications Manager was born out of a need for hotels to reach customers through a sea of emails and alerts. With the ability to accommodate any number of special rules, our Guest Communications Manager's email system requires no interface and is fully automated out of the PMS/CRS. Offering multilingual support, the GCM reduces manual work while promoting cross- and up-selling, as well as loyalty and social media engagement.
How does it work? Set the stage for the guest experience from the moment they book, own the conversation with the customer pre-, during, and post-stay with the Guest Communications Manager. Send automated emails: confirm the booking with a message of how much you appreciate their business and offer a value-add; reduce cancellations with pre-arrival reservation reminders and upgrade/upsell offers; upsell onsite amenities and offers via in-stay messaging, continue the conversation with a ‘thank you for staying with us’ post-stay email with guest satisfaction survey. Tracking and reporting included to help you measure the effectiveness of guest communications.